Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@loftstilts.co.uk. If your return is accepted, we’ll send you a return shipping label (at a cost to you),or alternatively you can return it to us at your own convenience, just let the team know and we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

There will be a handling charge of 5GBP per box returned.

You can always contact us for any return question at info@loftstilts.co.uk. or call us on 01212743989.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Item		Price	Qty	Total
		Subtotal	£0.00
		Shipping
		Total

Refund Policy

Net Orders Checkout

Shipping Address

Shipping Methods