Terms of service

Effective Date: January 2026

Welcome to Loft Stilts. By accessing or using our website https://www.loftstilts.co.uk/, or purchasing our products, you agree to comply with these Terms of Service. Please read them carefully.

If you do not agree with any part of these terms, please do not use our website.

1. About Us

Loft Stilts is a UK-based company specialising in high-quality loft storage stilts, designed to create safe, raised storage platforms while protecting insulation and helping reduce energy bills.

📍 Business Address:
Loft Storage Stilts
Plumbob House, Valepits Road
Birmingham, B33 0TD, United Kingdom

📧 Email: info@loftstilts.co.uk
📞 Telephone: 0121 274 3989

2. Eligibility

By using our website or purchasing our products, you confirm that you:

Are at least 18 years old
Are legally able to form binding contracts
Are using our website in compliance with UK laws

3. Products & Pricing

All products are subject to availability.
Prices displayed on the website are in GBP (£) and include VAT where applicable.
We reserve the right to update prices, product descriptions, or specifications without prior notice.

4. Orders

Placing an order constitutes an offer to purchase our products.
We reserve the right to accept or reject any order at our discretion.
Once an order is confirmed, you will receive an order confirmation email.

5. Payment

We accept all standard UK online payment methods (credit/debit cards, PayPal, etc.).
Payments must be completed at the time of order.
Payment processing is secure, and we do not store your card details.

6. Shipping & Delivery

Free UK shipping is provided for all orders.
Order by 2:30 PM (UK time) for next-day tracked delivery within the UK.
Delivery times are estimates and may vary due to unforeseen circumstances.

For full details, see our Shipping Policy.

7. Returns, Refunds & Exchanges

Returns are accepted only for incorrect or damaged items within 30 days of delivery.
Direct exchanges are not available; return the product and place a new order.
Refunds are processed within 1–2 business days after inspection.

For full details, see our Return & Refund Policy.

8. Order Cancellations

Orders can only be cancelled before 2:30 PM on the day the order is placed.
Once an order has been shipped, cancellation is not possible.

9. User Responsibilities

When using our website, you agree to:

Provide accurate and complete information when placing orders
Use the website only for lawful purposes
Respect our intellectual property, including content, logos, and images

10. Intellectual Property

All content on https://www.loftstilts.co.uk/, including images, text, and logos, is owned by Loft Stilts or its partners.

You may not reproduce, distribute, or use content for commercial purposes without permission.

11. Limitation of Liability

Loft Stilts is not liable for indirect, incidental, or consequential losses from use of our products or website.
Products are designed for safe use, but proper installation is the customer’s responsibility.

12. Governing Law

These Terms of Service are governed by the laws of the United Kingdom. Any disputes arising from our website or products are subject to the jurisdiction of UK courts.

13. Policy Updates

We may update these Terms from time to time. The latest version will always be available on our website.
By continuing to use our website after updates, you agree to the revised Terms.