Privacy policy

At Loft Stilts, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://www.loftstilts.co.uk/ or make a purchase.

By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect the following types of information:

a. Personal Information:

Name, email address, phone number, billing and shipping address
Payment details (processed securely via our payment providers)
Order history and preferences

b. Non-Personal Information:

IP address, browser type, device type
Pages visited, time spent on site, and website usage data

c. Cookies and Tracking:
We use cookies and similar technologies to improve your experience, analyse website traffic, and personalise content.

2. How We Use Your Information

We use your information to:

Process orders, payments, and deliveries
Communicate with you regarding your order, support inquiries, or updates
Improve our website and services
Comply with legal and regulatory obligations
Send promotional offers (only if you have opted in)

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your personal data with:

Shipping and delivery services to ensure your order reaches you
Payment processors to complete your transactions securely
IT service providers that support our website operations

We ensure all third-party partners comply with data protection regulations.

4. Data Retention

We retain your personal information only as long as necessary for the purposes listed above, or as required by law.

After this period, your data will be securely deleted or anonymised.

5. Your Rights

Under UK data protection laws (GDPR & DPA 2018), you have the right to:

Access the personal information we hold about you
Correct or update your information
Request deletion of your information
Withdraw consent for marketing communications
Object to processing of your data in certain circumstances

To exercise these rights, contact us at:
📧 info@loftstilts.co.uk

6. Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

All online payments are processed securely via trusted UK payment gateways.

7. Marketing Communications

You may receive promotional emails from us only if you opt in.

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before sharing any personal information.